Interloom, a Munich-based startup that captures how experts solve problems inside companies, announced a $16.5m seed round in March 2026. DN Capital led the round. Bek Ventures and existing investor Air Street Capital also took part, according to Fortune and Data Phoenix. Fortune reported the news as an exclusive.
Valuation was not disclosed. Interloom had earlier announced a $3m seed round in March 2024, Fortune reported, so the new money is a second, larger seed round.
“The evaluation has to come from a human expert.”Fabian Jakobi, co-founder and CEO, Interloom
What Interloom does
Interloom's software builds what it calls a context graph, a model of how problems get resolved inside an organisation. Data Phoenix described it as a continuously updated model of operational decisions that gives AI agents and employees a lasting memory of how work gets done. Fortune said the graph is meant to guide both AI agents and new staff.
Fortune also reported that Interloom is developing a management layer it calls Chief of Staff, which would let customers monitor how well their agents perform.
Chief executive Fabian Jakobi previously founded Boxplot, which he sold to Hyperscience in 2021, according to Fortune.
Inforcapital described the software as enterprise memory for AI agents. It takes in operational data such as customer support emails, service requests and internal work logs, and builds the graph from how problems were actually solved. The outlet estimated that about 70% of critical decision-making processes in large organisations are not written down, an estimate that is its own and is not sourced further.
Why human experts matter to the pitch
The company's argument is that AI agents on their own lack the know-how that experienced staff carry. Jakobi told Fortune: "The evaluation has to come from a human expert." He gave the example of a bank, where the most important person is the one who knows whether documentation is right.
Data Phoenix quoted Jakobi as saying that AI agents are rapidly moving onto the front lines, and that without a company's specific corporate memory they will not have the answers.
Guy Ward Thomas, a partner at DN Capital, said an agent is only as good as the expert decisions it can rely on, according to Fortune.
Customers
Both reports named Zurich Insurance as a customer. Fortune described its use in underwriting and said that Commerzbank and Volkswagen were also customers, the latter for customer support tickets. Data Phoenix instead listed JLL and Fiege alongside Zurich and said the company was processing millions of operational cases. The two lists differ, and neither was confirmed by the customers in the coverage reviewed.
Inforcapital's example was Commerzbank, where it said Interloom analysed millions of customer service emails, found gaps against internal guidelines, and produced knowledge bases that let AI agents handle routine enquiries.
Who invested
DN Capital led the round. Bek Ventures and Air Street Capital, which had backed the company before, joined it. Mehmet Atici of Bek Ventures, whose title Fortune did not give, said AI is now unlocking a new wave of rapid adoption in the enterprise.
Fortune did not report a use of funds. Data Phoenix described it as expanding the platform and its capabilities in enterprise AI automation, and Inforcapital as expanding the platform, growing the engineering team and increasing market reach across Europe and globally. Neither Fortune nor Data Phoenix gave the year Interloom was founded or its headcount.
Company website: interloom.com