Pace, a company that builds AI agents to run back-office work for insurers, raised a $46m Series B, announced on 27 May 2026. Thrive Capital and Sequoia Capital co-led the round, with participation from Emergence Capital and Pruven Capital. The announcement did not disclose a valuation.
Pace said it will use the money to help customers scale their agentic workforces to tens of millions of operations tasks this year across the United States, Europe and other markets.
“At Pace, we are on a mission to insure more of the world’s risk.”Jamie Cuffe, Founder and CEO, Pace
What Pace does
Pace describes itself as the AI operations platform for insurance. Its agents navigate insurers' internal applications, reason across documents and make phone calls, handling work such as submission intake, policy servicing, claims handling and data entry. Pace's website says customers can turn operating procedures into agent workflows and move from pilot to production in under six weeks.
Emergence Capital, an investor, wrote that Pace's agents do not wait for insurers to modernise their systems but instead work through them as they already exist, clicking through internal tools. In a post on the round, Emergence's Jake Saper said Pace's success rate in navigating legacy insurance interfaces rose from around 30% to over 95% after one model release earlier in the year, a claim he attributed to chief executive Jamie Cuffe.
Customers and results
Pace said its agents have autonomously completed more than a quarter of a million insurance workflows since launching last year. Emergence said that volume has grown threefold every quarter.
Named customers include WTW, Prudential, Newfront and The Mutual Group, according to Reinsurance News. Pace said that at Prudential it automates thousands of hours of manual work in policy servicing and issuance for customer acquisition. With Ryze Claim Solutions, it said it resolves claim cycle times 30% faster, and at Convex US its agents speed up data ingestion for new business and renewals. Emergence also listed Palomar among customers. These results are company claims.
Founder and investor views
Cuffe founded Retool, the platform for building internal business software, before starting Pace, according to Emergence. The investor wrote that he grew up around his father's work in reinsurance and brokerage.
Cuffe said Pace is on a mission to insure more of the world's risk, and that closing what he called the $9tn protection gap starts with AI-native operations. Philip Clark, a partner at Thrive Capital, said Cuffe is one of those people where you go in biased to saying yes.
Terry Garrett of WTW said the partnership would make a meaningful difference to the broker's business model over the long term.
Efficiency claim
Emergence's post said fewer than ten people at Pace handle work that Cuffe estimates would take close to a thousand under a traditional outsourcing model. It also argued that because AI review is cheap, Pace can check all completed work rather than a sample, which opens up demand. That is the investor's argument rather than independent analysis.
The sources did not give Pace's headcount, location or earlier funding.
Company website: withpace.com